End-User Services Expert

Timothy Mark Bal-e

IT Practitioner with 10+ years of experience. Bridging **IT Infrastructure Operations** and **Data Analytics** to drive business continuity and technical excellence.

Email Me
+63 918 600 2871

Data Analytics

Python, Power BI, SQL

Infrastructure

Cisco CCNA, Azure AD

Service Mgmt

PMP, ITIL, ServiceNow

Education

MSIT (In Progress)

Professional Experience

End-User Services Expert

Merck Business Solutions Asia Inc.

2023 — PRESENT
  • • **Data Analytics:** Built ServiceNow dashboards and custom IT asset monitoring apps using **Python** and CI/CD.
  • • **Infrastructure:** Led IT support for onsite/remote users and managed Azure AD/Intune ABM for 1,000 users.
  • • **Reporting:** Produced analytical reports with **Power BI**, Excel, and PowerPoint to optimize IT operations.

Implementations Engineer

Bold Business Inc.

2021 — 2023
  • • Developed reporting tools using **HTML5, jQuery, JavaScript, and SQL** within Agile frameworks.
  • • Configured and troubleshot **Cisco, Meraki, Aruba, and Dell** network equipment.
  • • Managed concurrent installations, coordinating global resources and timelines.

Service Desk Analyst

EMAPTA

2019 — 2021
  • • Served as **Queue Manager**, prioritizing requests and balancing workloads for timely delivery.
  • • Produced service documentation and performance reports using **Power BI**.

Featured Projects

Education

Master Science of Information Technology

Polytechnic University of the Philippines (2025 - Present)

Bachelor Science of IT

University of the Cordilleras (2009 - 2012)

Certifications

CCNA Routing & Switching
Microsoft Certified Professional
CompTIA A+
PMP Training (2014)